sofco Services

sofco have experienced industry consultants and specialists that will support your deployments worldwide. Our Project Managers, Application Consultants and Technical Architects have strong business and supply chain industry experience, ensuring a smooth and professional implementation. Every organisation we work with, we develop and grow a genuine, long lasting partnership.

With dedicated Account Managers who are focused on customer satisfaction and customer retention, we at sofco pride ourselves on our relationship with our customers and target 100% achievement in service levels.

Our helpdesk team deploy continuous measurements and KPI monitoring for all helpdesk activities and measure the achievement of service levels rigorously.

Implementation

From Proof of Concept, through Functional and Business Requirements to Technical Specification and final delivery, we provide advice, guidance, templates and full support through each step to ensure you have the best possible outcome when you implement sofco software solutions. All of our consultants have decades of experience “working at the coal face” and understand fully the issues you need to resolve and what is required to get you there.

Training

Full solution training can be provided either on-site or at our Training Centre both as part of the project or ongoing as you experience staff rotation. The consultants who implement your particular solution also design and run the training courses so you will be getting a tailored training program delivered every time.

Products

Business Processes

Sales & Operations Planning

Demand & Trade Promotions

Distribution & Inventory Optimisation

Advanced Planning & Scheduling

Solutions

Managed Service