Managed Service

sofco Managed Service ensures the smooth running of your system and takes away those essential, but time consuming, IT activities that come with maintaining a business-critical system.


Feature
Description
Benefit
Daily Support
  • Extended Helpdesk Hours & weekday support
  • Priority Service (enhanced SLA)
  • Proactive monitoring of sofco related batch jobs
  • Helpdesk generation/call logging
  • Problem resolution.
Internal Costs reduced and impact from possible batch job failures minimised.
On-going System Maintenance
  • General housekeeping
  • TTM adjustments
  • Batch processing
  • Archiving
  • Stored procedures.
Optimisation of system performance and impact from possible batch job failures minimised.
Weekend & Holiday Cover Options
Additional periods of cover as required.
The comfort of 24/7 support to ensure all business critical processes are maintained.
Peak Support Options
Enhanced support at business critical periods.
Additional peace of mind around promotional or peak demand times such as Christmas, for example.
Monthly Reporting
Bespoke to customer information requirements.
Daily Support
  • Extended Helpdesk Hours & weekday support
  • Priority Service (enhanced SLA)
  • Proactive monitoring of sofco related batch jobs
  • Helpdesk generation/call logging
  • Problem resolution.
Internal Costs reduced and impact from possible batch job failures minimised.

On-going System Maintenance
  • General housekeeping
  • TTM adjustments
  • Batch processing
  • Archiving
  • Stored procedures.
Optimisation of system performance and impact from possible batch job failures minimised.

Weekend & Holiday Cover Options
Additional periods of cover as required.
The comfort of 24/7 support to ensure all business critical processes are maintained.

Peak Support Options
Enhanced support at business critical periods.
Additional peace of mind around promotional or peak demand times such as Christmas, for example.

Monthly Reporting
Bespoke to customer information requirements.





Sofco Limited
sofco is also an & Distribution partner
sofco Limited is a company registered in England and Wales
Company Number 11018126





Sofco Limited
sofco is also an & Distribution partner
sofco Limited is a company registered in England and Wales
Company Number 11018126