sofco Managed Service ensures the smooth running of your system and takes away those essential, but time consuming, IT activities that come with maintaining a business-critical system.
Feature
Description
Benefit
Daily Support
Extended Helpdesk Hours & weekday support
Priority Service (enhanced SLA)
Proactive monitoring of sofco related batch jobs
Helpdesk generation/call logging
Problem resolution.
Internal Costs reduced and impact from possible batch job failures minimised.
On-going System Maintenance
General housekeeping
TTM adjustments
Batch processing
Archiving
Stored procedures.
Optimisation of system performance and impact from possible batch job failures minimised.
Weekend & Holiday Cover Options
Additional periods of cover as required.
The comfort of 24/7 support to ensure all business critical processes are maintained.
Peak Support Options
Enhanced support at business critical periods.
Additional peace of mind around promotional or peak demand times such as Christmas, for example.
Monthly Reporting
Bespoke to customer information requirements.
Daily Support
Extended Helpdesk Hours & weekday support
Priority Service (enhanced SLA)
Proactive monitoring of sofco related batch jobs
Helpdesk generation/call logging
Problem resolution.
Internal Costs reduced and impact from possible batch job failures minimised.
On-going System Maintenance
General housekeeping
TTM adjustments
Batch processing
Archiving
Stored procedures.
Optimisation of system performance and impact from possible batch job failures minimised.
Weekend & Holiday Cover Options
Additional periods of cover as required.
The comfort of 24/7 support to ensure all business critical processes are maintained.
Peak Support Options
Enhanced support at business critical periods.
Additional peace of mind around promotional or peak demand times such as Christmas, for example.
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Distribution partner