sofco have experienced industry consultants and specialists that will support your deployments worldwide. Our Project Managers, Application Consultants and Technical Architects have strong business and supply chain industry experience, ensuring a smooth and professional implementation. Every organisation we work with, we develop and grow a genuine, long lasting partnership.
With dedicated Account Managers who are focused on customer satisfaction and customer retention, we at sofco pride ourselves on our relationship with our customers and target 100% achievement in service levels.
Our helpdesk team deploy continuous measurements and KPI monitoring for all helpdesk activities and measure the achievement of service levels rigorously.
Collaborative Forecasting can take many different forms involving a variety of roles both internal and external to the Organisation. This in turn leads to IT challenges such as managing connectivity and security. Hosted Collaborative Forecasting addresses these issues.
How does it work?
The Collaborative Forecasting solution is hosted by sofco, where remote users access the system by launching the application from a web browser session to receive, review and update forecasts as required. These forecasts are then automatically updated back to the business Forecasting solution by a secure system to system link where Internal Demand Planners can review the changes. This means that no external users are accessing the internal Forecasting system and all exchanges are at a database level only.