sofco Services

sofco have experienced industry consultants and specialists that will support your deployments worldwide. Our Project Managers, Application Consultants and Technical Architects have strong business and supply chain industry experience, ensuring a smooth and professional implementation. Every organisation we work with, we develop and grow a genuine, long lasting partnership.

With dedicated Account Managers who are focused on customer satisfaction and customer retention, we at sofco pride ourselves on our relationship with our customers and target 100% achievement in service levels.

Our helpdesk team deploy continuous measurements and KPI monitoring for all helpdesk activities and measure the achievement of service levels rigorously.

Implementation
From Proof of Concept, through Functional and Business Requirements to Technical Specification and final delivery, we provide advice, guidance, templates and full support through each step to ensure you have the best possible outcome when you implement sofco software solutions. All of our consultants have decades of experience “working at the coal face” and understand fully the issues you need to resolve and what is required to get you there.

Training

Full solution training can be provided either on-site or at our Training Centre both as part of the project or ongoing as you experience staff rotation. The consultants who implement your particular solution also design and run the training courses so you will be getting a tailored training program delivered every time.


Managed Service:

sofco Managed Service ensures the smooth running of your system and takes away those essential, but time consuming, IT activities that come with maintaining a business-critical system.

Feature
Description
Benefit
Daily Support
  • Extended Helpdesk Hours & weekday support
  • Priority Service (enhanced SLA)
  • Proactive monitoring of sofco related batch jobs
  • Helpdesk generation/call logging
  • Problem resolution.
Internal Costs reduced and impact from possible batch job failures minimised.
On-going System Maintenance
  • General housekeeping
  • TTM adjustments
  • Batch processing
  • Archiving
  • Stored procedures.
Optimisation of system performance and impact from possible batch job failures minimised.
Weekend & Holiday Cover Options
Additional periods of cover as required.
The comfort of 24/7 support to ensure all business critical processes are maintained.
Peak Support Options
Enhanced support at business critical periods.
Additional peace of mind around promotional or peak demand times such as Christmas, for example.
Monthly Reporting
Bespoke to customer information requirements.
Daily Support
  • Extended Helpdesk Hours & weekday support
  • Priority Service (enhanced SLA)
  • Proactive monitoring of sofco related batch jobs
  • Helpdesk generation/call logging
  • Problem resolution.
Internal Costs reduced and impact from possible batch job failures minimised.

On-going System Maintenance
  • General housekeeping
  • TTM adjustments
  • Batch processing
  • Archiving
  • Stored procedures.
Optimisation of system performance and impact from possible batch job failures minimised.

Weekend & Holiday Cover Options
Additional periods of cover as required.
The comfort of 24/7 support to ensure all business critical processes are maintained.

Peak Support Options
Enhanced support at business critical periods.
Additional peace of mind around promotional or peak demand times such as Christmas, for example.

Monthly Reporting
Bespoke to customer information requirements.

Collaborative Forecaster:

Collaborative Forecasting can take many different forms involving a variety of roles both internal and external to the Organisation. This in turn leads to IT challenges such as managing connectivity and security. Hosted Collaborative Forecasting addresses these issues.

How does it work?

The Collaborative Forecasting solution is hosted by sofco, where remote users access the system by launching the application from a web browser session to receive, review and update forecasts as required. These forecasts are then automatically updated back to the business Forecasting solution by a secure system to system link where Internal Demand Planners can review the changes. This means that no external users are accessing the internal Forecasting system and all exchanges are at a database level only.


Feature
Description
Benefit
Remote Web Access
Users connect to the internet via a web browser which in turn launches the sofco Collaborative Forecasting application to receive/update Forecasts
Easy remote access: External users can access the system anywhere. This could be remote sales people, 3rd party distributors, suppliers or any other relevant party.
External Hosting
System is Hosted and maintained by sofco
Simple and low cost to deploy and maintain: System set up and maintained by sofco. No hardware to purchase and maintain.
Security
Security is managed by sofco and is external to your network. The only connection is the direct links at database level between the In House and Collaborative systems
No need for remote users to come inside your network: All you have to do is notify us of changes to users and authority/data access.
Remote Web Access
Users connect to the internet via a web browser which in turn launches the sofco Collaborative Forecasting application to receive/update Forecasts
Easy remote access: External users can access the system anywhere. This could be remote sales people, 3rd party distributors, suppliers or any other relevant party.

External Hosting
System is Hosted and maintained by sofco
Simple and low cost to deploy and maintain: System set up and maintained by sofco. No hardware to purchase and maintain.

Security
Security is managed by sofco and is external to your network. The only connection is the direct links at database level between the In House and Collaborative systems
No need for remote users to come inside your network: All you have to do is notify us of changes to users and authority/data access.




Sofco Limited
sofco is also an & Distribution partner
sofco Limited is a company registered in England and Wales
Company Number 11018126





Sofco Limited
sofco is also an & Distribution partner
sofco Limited is a company registered in England and Wales
Company Number 11018126