Definitions and Interpretation
- Data - Collectively all information that you submit to sofco Limited via the Website. This definition incorporated, where applicable, the definitions provide in the Data Protection Laws;
- Data Protection Laws - Any applicable law relating to the procession of personal Data, including but not limited to the Directive 96/46/EC (Data Projection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
- GDPR - The General Data Protection Regulation (EU) 2016/679;
- sofco Limited, we or us - sofco Limited, a company incorporated in England and Wales with registered number 11018126 whose registered office is at 5 Chapell Lane, Wynyard Park Business Village, Wynyard, Teesside, TS22 5FG;
- User or you - Any third party that access the Website and is not either an employee of sofco Limited and acting during their employment or engaged as a consultant or otherwise providing services to sofco Limited and accessing the Website in connection with the provision of such services; and
- Website - The Website that you are currently using, www.sofco.co.uk, and any sub-domain of this site unless expressly excluded by their own terms and conditions.
- the singular includes the plural and vice versa;
- a reference to a person includes firms, companies, government entities, trusts and partnerships;
- “including” is understood to mean “including without limitation”;
- Reference to any statutory provision includes any modification or amendment of it;
4. For purposes of the applicable Data Protection Laws, sofco Limited is the “Data controller”. This means that sofco Limited determines the purposes of which, and the way, your Data is processed.
How we collect Data
5. We collect Data in the following ways:
- Data is given to us by you; and
- Data is collected automatically
Data that is given to us by you
6. sofco Limited will collect your Data in a number of ways, for example:
- when you contact us through the Website, by telephone, post, e-mail or through any other means;
- when you elect to receive marketing communications from us;
Data that is collected automatically
7. To the extent that you access the Website, we will collect your Data automatically, for example:
- we automatically collect some information about your visit to the Website. This information helps us to make improvements to the content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
Our use of Data
8. Any or all of the above Data may be required by us from time to time to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
- internal record keeping;
- improvement of our products/services;
9. We may use you Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see section headed “Your rights” below).
10. For the delivery of direct marketing to you via e-mail, we will need your consent, whether via an opt-in or soft-opt-in
- soft-opt-in consent is a specific type of consent which applies when you have previously engaged with us (e.g. you contact us to ask us for more details about a product/service, and we are marketing similar products/services);
- for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, e.g. checking a tick box that we will provide;
- if you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.
Who we share Data with
11. We may share your Data with the following groups of people for the following reasons:
Keeping Data secure
12. We will use technical and organisational measure to safeguard your Data, e.g.:
- access to your account is controlled by a password and a user name
- we store your Data on secure servers.
13. Technical and organisation measures include dealing with a suspected Data breach.
15. If we delete your Data, it may exist on backup or archival media for legal, tax or regulatory purposes.
16. You have the following rights in relation to your Data:
- Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “unfounded or excessive”. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
- Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
- Right to erase – the right to request that we delete or remove your Data from our systems.
- Right to restrict our use of you Data - the right to “block” us from using your Data or limit the way in which we can use it.
- Right to Data portability - the right to request that we move, copy or transfer your Data.
- Right to object - the right to object to our use of your Data includes where we use it for our legitimate interests.
17. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis of processing your Data), please contact us via email email@example.com
18. If you are not satisfied with the way a complaint you make in relation to your Data is handled, by us, you may be able to refer your complaint to the relevant Data protection authority. For the UK, this is the information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at ico.org.uk
19. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period of which we hold it.
Links to other websites
Changes of business ownership and control
22. We may also disclose Data to a prospective purchase of our business or any part of it.
23. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
26. Unless otherwise agreed, no delay, act or omission by a party in exercising any rights or remedy will be deemed a waiver of that, or any other, right or remedy.
27. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.